Curse of the telecom companies!

Oh no! After my dilemma with GLOBE DSL, our PLDT telephone line died on us! I can't really seem to understand how these could have happened to us simultaneously. Gosh! are we being attacked by telecom companies?

It has been four days since I reported to 173. A technician went to our house yesterday and assured us that by 5pm will be having our dial tone as they have already fix the problem in the cabinet. And all PLDT has to do is to switch ON on their part and we will have our line back. So far, we still don't have a dial tone, no static, my phone is dead.

Missing a DSL is one thing but lacking a telephone line is a CURSE. *drama* My gulay! I just hang up the phone. On the other line was a team leader, who I insisted talking to. "I am friggin' mad" I told the CSR to tell his supervisor slash team leader. GRRR! As usual the supervisor assured me that she will personally follow it up and that our line will be repaired soon. I hope it will not be like my experience with GLOBE. Or I will have no choice at all...

I am thinking of applying a wireless telephone line, either bayatel or pldt. Will somebody care to share their experience  having wireless telephone with me?

What the heck?!

Something magical- duh? happened yesterday! The guard told me that a Globe personnel is at the gate. As I approached the front door clutching the modem thinking that Globe sent the man to take it as previously agreed on when we went to its office last week.

In front of my doorstep appeared a lineman from GLOBE DSL! The nerve... the poor guy showed me a  job order dated June 8.... hmmm what date was it yesterday? did they come from Mars hehe It must be confusing! The poor thang asked me if I had a connection already, I said hell NO! Could I try it now because they have been working on it?!? The desperate spirit in me went upstairs and started tinkering and setting up the line and modem but nothing happened. The ADSL kept on blinking instead of steady light.

Blogging about my DSL

I don't know about you but I felt the need of blogging about anything and everything... Is it a fad? that one day everybody will just stop or will it stay? Hmmmm....

I would like to keep you updated on my situation with my GLOBE DSL. Last Thursday afternoon,  I was finally able to apply for a termination of my account. After waiting for almost an hour, and just six person in line in front of me, I finally done it! The CS was accommodating and didn't ask too much questions-  maybe BIATCH was written all over her computer screen muahahahaha She handed me a form to sign and told me to wait for a bill that states it is the FINAL bill and I have to go back for the final manual adjustment. The process would take for a month or on my next billing statement.

Anyway, I'm very happy that I am now stress-free hehe It only took 10-15 minutes for the whole process to finish. THANK YOU VERY MUCH! suckers!

No Hope for a Globe DSL

For the third week, I am still here at my DH's office trying to blog about our #@% DSL connection! Still no connection at our house. I talked to a CSR yesterday and he was teling me that our barangay couldn't give them a permit and that one of their personnel was jailed but bailed out last week.

I remember clearly that another CSR told me that they already secured a permit and it was their area head that secured it on  thursday last week. So how the heck that yesterday this particular CSR was telling that the barangay was not issuing one or them. I even ask the CSR on what grounds was the technician locked in prison... answer... tatarantaran... trespassing. I sarcastically told him, "in your own property?" and he answered YES! This time this CSR wanted me to go and ask for the permit from the barangay myself, what a bull #@!

It's their problem and I'm stressing myself and paying them. I can't believe how these people can not connect and correlate themselves with their technicians. I have already talked to two of their supervisors and what did they do.... NOTHING! As and added insult to the injury, they have sent me a bill! The NERVE!!!! pweh!

Globe DSL sucks, BIG TIME!

It's been almost two weeks and each day i call twice or thrice in their hotline. I'm having a really hard time with their service and their customer service representative (CSR). Globe is very inefficient. Their technical support and their CSR does not correlate their findings and thus when I call each CSR gave me a different status of my trouble report. I even spoke to their team leader who told me she will do everything in her power to get me a connection but that was days ago. A tech support called me that their technician will be coming by last Wednesday i think, I waited to no avail. HMMMP GRRRRRRR

The last time I talked to them, they told me about a barangay permit they have to secure to be able to got to their cable cabinet for the repair. That was Wednesday night and the CSR told me that the next day, tech people will be working on our cabinet but surprise, surprise... i'm now in DH office and still no connection at home.

Anybody has the same experience as mine? GRRRRRRR!!!!!!

Globe DSL sucks!

Every month since we started subscribing to Globe DSL- we switch from Bayan DSL-  last August 2007. We haven't had a single month with perfect, yes, i mean 30 days full connection. At least 1 week of the month, I will have disconnections. Or worse, twice a month, I have to complain to their CS for intermittent disconnections.

June month started with no connection since June 4. When I call their 919-8888 CS landline to complain, either they drop my call or I have to endlessly wait and listen to their fucking song that repeat over and over again as if testing your patient to wait for someone in their customer service to answer.

And when a CS answer my call, they would let me wait for another 5 minutes to check on my account, as if I have not waited enough grrrrr.  When she gets back to me, the report that I am following up last month have cropped up and she tells me that a report for last month (May) have not yet been closed and that they are still working it out. I explain to her that they have already restored connection last May and this June is a NEW problem. The CS then tell me that my connection will be restored the soonest time possible. How soon, I ask. CS can't give a definite time frame. What the #@#  I am a paying customer here. CS would then answer, they will just rebate the service not delivered.

Hello..... for every month that I complained for service interruption, I only got twice (?) rebate amounting to PhP 20 pesos not even pro rated for one day and not even enough for the headache that their connection gives me. I don't care about their rebates. I want service satisfaction that seems they cannot do. Terrible! I can't wait for their lock- in period to come to an end. any feedback on PLDT DSL Q.C. area?